Ever worked for Tech Support? (2)

Here are some more conversations which had actually happened between help desk people and their customers.

Tech Support: "Is your computer on a separate telephone line?"

Customer: "No." (clicks the button to log on to our service)

Tech Support: "Well then we can't--"

Customer: "It says 'no dial tone'."

Tech Support: "That's because you're on the line with me right now. You need to--"

Customer: "No, that's not it. It does this all the time. I just have to try a few times, and it will let me through."

Tech Support: "No, ma'am. It's not even trying to dial right now because you're on the phone with me."

Customer: "It must be busy. I'll try again later."

Customer: "I'm having trouble installing Microsoft Word."

Tech Support: "Tell me what you've done."

Customer: "I typed 'A:SETUP'."

Tech Support: "Ma'am, remove the disk and tell me what it says."

Customer: "It says '[PC manufacturer] Restore and Recovery disk'."

Tech Support: "Insert the MS Word setup disk."

Customer: "What?"

Tech Support: "Did you buy MS word?"

Customer "No."

Customer: "Do I need a computer to use your software?"

Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"

Customer: "Wow. How can you see my screen from there?"

Tech Support: "Years of training..."

Tech Support: "What type of computer do you have?"

Customer: "A white one."

Customer: "I'm going to be using Windows NT. Should I get the Server or Workstation version?"

Tech Support: "Well, are you using it as a workstation or as a server?"

Customer: "A server. So, which one do I get?"

Tech Support: "The server version perhaps?"

Customer: "Which one is that?"

Tech Support: "Windows NT Server."

Customer: "Ok, thanks."

Tech Support: "Type 'A:' at the prompt."

Customer: "How do you spell that?"

Customer: "I can't log in to my account."

Tech Support: "Ok, let's look at your configuration."

Customer: "Ok... but I know that my User ID is case sensitive."

Tech Support: "Yes it is. Ok, what does it say in the 'User ID' field?"

Customer: "'Case Sensitive'."

Tech Support: "What's on your screen right now?"

Customer: "A stuffed animal that my boyfriend got me at the grocery store."

Tech Support: "What operating system are you running?"

Customer: "Pentium."

Tech Support: "What version of the Mac OS are you using?"

Customer: "Word 6.0."

Customer: "How do I print my voicemail?"

Customer: "I don't need any of that SQL stuff -- I just want a database!"

Tech Support: "What does the screen say now?"

Customer: "It says, 'Hit ENTER when ready'."

Tech Support: "Well?"

Customer: "How do I know when it's ready?"

Customer: "I have a long distance modem."

Customer: "I don't have a space bar."

Customer: "Do I have to hit 'F' and '8' at the same time?"